This is a brief documentary of the Executive Summer School “This is Service Design Doing” (Berlin, 23-26 July 2013). In 2,5 days, participants learned how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems. The school was facilitated by Marc Stickdorn (co-author of the book ‘This is Service Design Thinking’), Markus Hormess (Service Innovation Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’), and Adam Lawrence (Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam). Got interested? The Executive Winter School ‘THIS IS SERVICE DESIGN DOING’ takes place in Amsterdam, January 20th – January 24th 2014.
More info and registration here: