Empathy in focus: Design Thinking during disruption — Service Innovation & Design

Today, the uncertainty around us is overwhelming. The world is saturated with Volatility, Uncertainty, Complexity and Ambiguity (VUCA). However, we need to manage our daily lives, improve, create, and deliver. Design Thinking (DT) methods provide us with a chain of systematic approaches to tackle the novel beast head-on and conquer. The DT process takes us […]

Empathy in focus: Design Thinking during disruption — Service Innovation & Design

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