Category Archives: Resources

Tools, tools, tools.

Screen Shot 2013-12-17 at 8.14.15 PM

Thanks to the SDS (Service Design Network) for another great hint! I find myself mildly addicted to online design toolkits, well, then again it could be worse. LiveWork studios is my new discovery yet they have been developing tools based on research, practice and trials for over a decade.

In combination with advanced thinking and continuous research we produce surprising customer insights, together with breakthrough business and market assessments. The tools enable us to design and create effective services for customers that organisations can deliver.

Their online toolkit deserves a visit. I’m sure it will soon become a firm favourite of yours. Click on the link below.

Screen Shot 2013-12-17 at 8.18.01 PM

Tagged , , , ,

Jacque Fresco on Larry King WTVJ Miami 1974

I keep coming back to this interview… 1974. Fresco talks about a marriage of science, design and technology to solve complex social and environmental problems. Watching this interview reminds me of the genius of Fresco, and at the same time I am frustrated that we still struggle with many problems highlighted in the interview, nearly 40 years later. A bit of a long interview but well worth the watch!

“What is happening to man is, that his technological society, the newer value systems that dominate our times, that are pressing onward, are leaving behind hundreds of thousands of people who cannot make the transition.”

“The future can not be stopped by anyone.”

Tagged , ,

Using Design to Design Learning | HELTASA

I have posted these before however, these are for everyone who attended our session at HELTASA.

Links and digital tools mentioned in today’s session:


Related articles

Tagged , ,

HELTASA Conference: Great Resources for Teaching and Learning

Screen Shot 2013-11-27 at 4.11.34 PM

The annual HELTASA conference kicked off today and I have to say the sessions I attended were excellent. HELTASA, the Higher Education Learning and Teaching Association of Southern Africa, is a professional association for educators and other significant role-players in the tertiary sector. The 2013 conference is themed

Higher Education in a shifting landscape: emergence, fragmentation and convergence

The role of technology, paradigm shifts in higher education and the relationship between higher and basic education were explored in sessions attended. One of the great things about conferences is the collecting a range of useful and exciting resources. Here are a few mentioned today – the presenter who mentioned them is indicated in brackets.

Oasis for Learning {} A great resource for research practice, research writing, writing inspiration and teaching and learning. (Professor Gina Wisker. Professor of Higher Education & Contemporary Literature, Head of Centre for Learning and Teaching)

NMC Horizon Report {} Identifies and describes new technologies likely to have an impact on learning, teaching, and creative inquiry in higher education. (Professor Grainne Conole, Professor of Learning Innovation, Director of Institute of Learning Innovation) 

 The MATEL report on key Technologies for educational change {} (Professor Grainne Conole, Professor of Learning Innovation, Director of Institute of Learning Innovation)
Tagged , , , , ,

Design Research Tool

Some days I love the internet. Those days are generally characterised by an unexpected discovery. The most recent of those is the Design Research Techniques. An easy to navigate repository of ideas, tools and materials. I must say thank you to Eri, a Sydney based UX designer who commented on the brilliance of the tool, and he was not wrong! 

Screen Shot 2013-11-09 at 10.08.55 AM

“Produced by CFC Medialab as part of the IdeaBoost Accelerator in conjunction with Professor Suzanne Stein of OCAD University”




Service Design Toolkit

Tools! Is there ever a better a word! I’m passionate about Service Design and love trying out newly developed toolkits and research packs. I haven’t worked through them all, but any developed toolkit is bound to have at least one or two gems. This toolkit was developed at the JAMK University of Applied Sciences. Enjoy the pack and please remember to credit the creators.

Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers’ needs and their value determination process. Mechanically filling out each tool won’t do much to improve your business, so take your time to ponder each question and their answers. You will find some of the questions easy to answer, while others may take more thought. When starting out, you will need more time. Once you have become less reliant on the tools, you will notice that you’re developing services on the fly and thinking from a customer-oriented point of view. At this point, the tools still function as reminders that can help you review the development of your services, e.g., if you’re looking to expand your business.

You can download the toolkit from the SDT website – it just requires you to fill in your e-mail address and occupation.

Tagged ,

Beyond the Service Journey: How Improvisation Can Enable Better Services and Better Service Designers


A great read from authors, Roger Manix and Lara Penin

What is improvisation? And how can it enhance the service design process? Through a system of exercises, we will describe how to infuse a sense of play in the classroom, in the context of a service design-related course. These exercises shed light on how people (service users, providers, citizens) are connecting (and disconnecting) from one another. Service design insists upon a holistic approach towards the human experience and builds upon human interactions. Its processes, therefore, should reflect this integrated view by working across disciplines.

For the full article visit the Service Design Network



Tagged , , ,

The psychology of energy savings: Talking behavioral economics with Alex Laskey and Sendhil Mullainathan

The use of energy is a reality that everyone will need to face, in truth be should have faced up to the reality of diminishing resources decades ago. With new studies, ideas and dialogues around this topic I wonder how long it will take us to get up from the ‘consumerist slumber’ that so many of us find ourselves in. A brilliant talk!

TED Blog

“For the past five years we’ve been running the largest behavioral science experiment in the world,” says Alex Laskey in today’s TED Talk, given at this year’s 2013 conference in Long Beach. “And, it’s working.”

[ted_talkteaser id=1754]Laskey’s company Opower partners with utility companies to deliver personalized home energy reports, all based off the insight that people are more inclined to take action on an issue when they think other people are doing better than they are. People’s energy consumption changes for the better after receiving these reports — either in the mail or through their app and website — and the effects appear to be long-lasting. This year, Laskey says, Opower expects to inspire 2 terawatt hours (TWh) in saved electricity. That’s enough to power a city of more than a quarter million people for a year.

This idea was sparked by a study run a decade ago by Arizona…

View original post 1,421 more words

Tagged ,