A wonderful toolkit, including posters and workshop templates. This is a truly amazing resource! Thank you design firm Namahn and Design Flanders.
I simply can not thank the fabulous people at FROG and Service Design Network enough for developing and publicising this great toolkit. I love using this in the education studio to empower students to be able to create and facilitate.
Part of frog’s commitment to social impact, CAT is a set of activities and methods to enable groups of people anywhere to organize, collaborate, and create solutions for problems impacting their community.
Thanks to the SDS (Service Design Network) for another great hint! I find myself mildly addicted to online design toolkits, well, then again it could be worse. LiveWork studios is my new discovery yet they have been developing tools based on research, practice and trials for over a decade.
In combination with advanced thinking and continuous research we produce surprising customer insights, together with breakthrough business and market assessments. The tools enable us to design and create effective services for customers that organisations can deliver.
Their online toolkit deserves a visit. I’m sure it will soon become a firm favourite of yours. Click on the link below.
This is a brief documentary of the Executive Summer School “This is Service Design Doing” (Berlin, 23-26 July 2013). In 2,5 days, participants learned how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems. The school was facilitated by Marc Stickdorn (co-author of the book ‘This is Service Design Thinking’), Markus Hormess (Service Innovation Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’), and Adam Lawrence (Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam). Got interested? The Executive Winter School ‘THIS IS SERVICE DESIGN DOING’ takes place in Amsterdam, January 20th – January 24th 2014.
More info and registration here:
Tools! Is there ever a better a word! I’m passionate about Service Design and love trying out newly developed toolkits and research packs. I haven’t worked through them all, but any developed toolkit is bound to have at least one or two gems. This toolkit was developed at the JAMK University of Applied Sciences. Enjoy the pack and please remember to credit the creators.
Service Design Toolkit
The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers’ needs and their value determination process. Mechanically filling out each tool won’t do much to improve your business, so take your time to ponder each question and their answers. You will find some of the questions easy to answer, while others may take more thought. When starting out, you will need more time. Once you have become less reliant on the tools, you will notice that you’re developing services on the fly and thinking from a customer-oriented point of view. At this point, the tools still function as reminders that can help you review the development of your services, e.g., if you’re looking to expand your business.
You can download the toolkit from the SDT website – it just requires you to fill in your e-mail address and occupation.
A great read from authors, Roger Manix and Lara Penin
What is improvisation? And how can it enhance the service design process? Through a system of exercises, we will describe how to infuse a sense of play in the classroom, in the context of a service design-related course. These exercises shed light on how people (service users, providers, citizens) are connecting (and disconnecting) from one another. Service design insists upon a holistic approach towards the human experience and builds upon human interactions. Its processes, therefore, should reflect this integrated view by working across disciplines.
For the full article visit the Service Design Network
A great article from Smashing Magazine in which Sherwin explores user research. Easy to digest and insightful. Click on the title to go to the article on Smashing Magazine.
by David Sherwin
Imagine that this is what you know about me: I am a college-educated male between the ages of 35 and 45. I own a MacBook Pro and an iPhone 5, on which I browse the Internet via the Google Chrome browser. I tweet and blog publicly, where you can discover that I like chocolate and corgis. I’m married. I drive a Toyota Corolla. I have brown hair and brown eyes. My credit-card statement shows where I’ve booked my most recent hotel reservations and where I like to dine out.
If your financial services client provided you with this data, could you tell them why I’ve just decided to move my checking and savings accounts from it to a new bank? This scenario might seem implausible when laid out like this, but you’ve likely been in similar situations as an interactive designer, working with just demographics or website usage metrics. Continue reading
<div style=”margin-bottom:5px”> <strong> <a href=”https://www.slideshare.net/Marina_L/nyc-global-service-jam-intro” title=”services intro” target=”_blank”>services intro</a> </strong> from <strong><a href=”http://www.slideshare.net/Marina_L” target=”_blank”>Marina_L</a></strong> </div>