Tag Archives: Service Design Thinking

Frog Toolkit

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I simply can not thank the fabulous people at FROG and Service Design Network enough for developing and publicising this great toolkit. I love using this in the education studio to empower students to be able to create and facilitate.

Part of frog’s commitment to social impact, CAT is a set of activities and methods to enable groups of people anywhere to organize, collaborate, and create solutions for problems impacting their community.

Click here to visit the FROG page


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A must view! | AC4D Design Library

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It may be early in the year, but I’m almost sure this is one of the most amazing tools I will find in 2014. AC4D Design Library claims that it is a ‘Practical resource to support the process of design’ – and they are not exaggerating! The tools are clear, well designed (I always find it amusing when design tools are badly designed…), using clear language and broken into strategic sections. I can’t wait to give every single one of these a go! Thank you Austin Centre for Design.

To visit the website click here.

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Basic Services Intro

<div style=”margin-bottom:5px”> <strong> <a href=”https://www.slideshare.net/Marina_L/nyc-global-service-jam-intro&#8221; title=”services intro” target=”_blank”>services intro</a> </strong> from <strong><a href=”http://www.slideshare.net/Marina_L&#8221; target=”_blank”>Marina_L</a></strong> </div>



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This is Service Design Thinking

Service Design is a relatively new field in South Africa, even though it had been practiced in USA and Europe for over 20 years. It is an exciting, user and interaction driven approach to design. A good introduction to the basic research contexts and methods can be found in This is Service Design Thinking by Schneider and Jakob. It is direct, simple and a must have for anyone interested or practicing in the field.
Website: This is Service Design Thinking
To buy in SA: TakeALot

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